NOTICE OF PRIVACY PRACTICES FOR Centuria Medical Makati. PLEASE REVIEW CAREFULLY. If you have questions, you may email us at
www.centuriamedical.com.ph owned and operated by Centuria Medical Makati. This notice describes how personal information and health information (PHI) about you may be used, how it may be disclosed and how you can obtain access to this
information. This page will serve as a summary of your privacy rights. We must give you this Notice about our privacy practices and follow the terms of this Notice while it is in effect. Your use of Centuria Medical Makati ‘s Services indicates your acceptance of the terms of this Notice.
Centuria Medical Makati is engaged in the business of providing internet healthcare resources to connect individuals with physicians, licensed therapists and other licensed healthcare practitioners in real time, via live streaming video, telephone and/or secure e-mail for the diagnosis and treatment of patients over the Internet, as well as providing other types of administrative services (the “Services”).
INFORMATION THAT MAY BE COLLECTED
In order to use the Services, you are asked to enter an e-mail address and password, which we refer to as your Centuria Medical Makati ID or credentials. After you create your ID, you can use the same credentials to log in to Centuria Medical Makati ‘s website and utilize the Services. This log in process will allow you to manage your account, it will allow you to search physicians, make appointments, attend appointments, etc. The first time you log in to Centuria Medical Makati ‘s website to utilize the Services, you will be asked to create an account also
known as your profile. To create an account, you must provide personal information such as name, address, telephone number, date of birth, email address, gender, and other pertinent data that will be available for you to share with your Provider.
Centuria Medical Makati creates a record of the care and services you receive. Some examples of the information collected or created through this process are video and/or audio files associated with all consultations, electronic medical records that may be uploaded or created as a result of treatment, and medical test results. For certain services, such as for subscription, health sessions and monitoring services, we will collect credit card or billing/payment account information which we maintain in encrypted form on secure servers. In order to participate in the Services, you will need to provide Personal Health Information about yourself to either Centuria Medical Makati or the Providers. Here are examples of the types of Personal Health Information we gather:
Information You Give Us – Examples of the types of information you may provide us include measurements, such as weight, blood pressure or glucose levels, lab results, medications, health history, and other health or Protected Health Information, such as prescription information.
Information Accessed through Third-Party Data Services – When you use our Services, we access health-related information about you that is stored with third party-data services such as Microsoft HealthVault or Google Health, and such information will subsequently be available to us.
Third-Party Information – Health-related information about you received from third-parties (such as nurses, doctors or family members) as well as personally identifiable and other health-related information you provide specifically related to family members who may be utilizing the Services under your account. Demographic Information, such as age, education, gender, address and Zip Code.
III. HOW INFORMATION ABOUT YOU MAY BE USED BY CENTURIA MEDICAL MAKATI
Centuria Medical Makati may gather Protected Health Information primarily to share with Providers for the purposes of diagnosis, treatment, and health care operations. However, in limited
circumstances Centuria Medical Makati may use de-identified, non personal information for statistical analysis, improvement of the Services, and customization of web design and content layout.
Uses and Disclosures of Protected Health Information Centuria Medical Makati is permitted to use and disclose your Protected Health Information for purposes of (i) Treatment, (ii)
Payment, and (iii) Health Care Operations as follows:
For Treatment. Centuria Medical Makati may use or disclose your Protected Health Information to facilitate treatment the provision of health care services to a Provider for purposes of a consultation or in connection with the provision of follow-up treatment. Centuria Medical Makati may share your Protected Health Information with doctors, nurses, technicians, students or other Centuria Medical Makati workers. For example, departments may share your Protected Health Information to plan your care. This may include prescriptions,
lab work, and x-rays. Centuria Medical Makati may share your Protected Health Information with people not at Centuria Medical Makati including, but not limited to, referring physicians and home health care nurses who are treating you or providing follow-up care.
For Payment. Centuria Medical Makati may use and disclose your Protected Health Information with others who pay for your care such as health insurers or health plans in connection with the processing and payments of claims and other charges.
For Health Care Operations. Centuria Medical Makati may use and disclose your Protected Health Information for health care operations. These uses and disclosures help us run our programs and make sure Centuria Medical Makati ‘s patients receive quality care. For example, Centuria Medical Makati may use Protected Health Information to review the treatment and provision services. Centuria Medical Makati may use PHI to measure the performance of its staff and how they care for you. Centuria Medical Makati may share Protected Health Information with third parties who Centuria Medical Makati engages to provide various services for Centuria Medical Makati and you such as doctors, nurses, technicians, students, and other health care workers for educational
purposes. If any such third party requires access to your Protected Health Information in order to perform the agreed upon services, Centuria Medical Makati will require that third party be bound to the terms outlined in this Privacy Notice.
Business Associates. Centuria Medical Makati may contract with outside businesses to provide some services. example, Centuria Medical Makati may use the services of transcription, laboratories or collection agencies. Each contracted party must enter into a Business Associate agreement with Centuria Medical Makati, which requires said third party businesses to protect Protected Health Information that is shared with them in accordance with the restrictions outlined in this Privacy Notice. Furthermore, Protected Health Information will only be provided to third party businesses for the limited scope of performing required services to help facilitate treatment, payment, and health care operations to you.
For Appointment Reminders. Centuria Medical Makati may contact you to remind you about your appointment medical care. Treatment Alternatives. Centuria Medical Makati may use and disclose Protected Health Information to tell you different types of treatment available to you. Centuria Medical Makati may use and share Protected Health Information to tell you about other benefits and services related to your health.
Authorization. Centuria Medical Makati is permitted to use and disclose your Protected Health Information upon your written authorization, submitted on our form which will be provided to you
upon request, to the extent that such use or disclosure is consistent with your authorization. Your written authorization is required for the release of any psychotherapy notes, marketing to you of any products or services not related to you care or treatment, or the sale of any information that is not de-identified. Please note that you may revoke or limit any such authorization at any time. Centuria Medical Makati cannot take back any disclosures we have already made with your permission. Centuria Medical Makati is required to keep records of the care that we provided to you. Be assured that any uses or disclosures not described in this notice will require your written authorization.
People Involved In Your Care. With your permission, Centuria Medical Makati may share your Protected Information with a family member or friend who helps with your medical care. We may share your Protected Health Information with a group helping with disaster relief efforts. We do this so your family can be told about your location and condition. If you are not present or able to say no, we may use our judgement to decide if sharing your Protected Health Information is in your best interest.
Research. In support of telemedicine and ehealth initiatives, Centuria Medical Makati may use and disclose Protected Health Information for research. Centuria Medical Makati will only use and disclose information for research if Centuria Medical Makati receives your written consent, or if a review committee that meets Federal standards says Centuria Medical Makati does not need your consent.
Genetic Information. Centuria Medical Makati does not collect or use genetic information. Centuria Medical Makati does not genetic information for underwriting and related purposes. Fundraising Activities. Centuria Medical Makati will not disclose your individual Protected Health Information fundraising activities without your written authorization. As Required By Law. Centuria Medical Makati may use and disclose your Protected Health Information when to do so by national, regional or local government law.
To Prevent A Serious Threat To Health Or Safety. Centuria Medical Makati may use and disclose your Protected Health Information to prevent a serious threat to your health and safety and that of others. Centuria Medical Makati will only disclose your Protected Health Information with persons who can help prevent the threat. Testimonials. We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.
How Centuria Medical Makati May Use and Disclose Protected Health Information – Special Situations
Military. If you are in the military services, Centuria Medical Makati may share your Protected Health Information required by the proper military authorities. Workers’ Compensation. Centuria Medical Makati may share your Protected Health Information for compensation or programs like it.
Centuria Medical Makati may do this to the extent required by law.Public Health Risks. Centuria Medical Makatia may share your Protected Health Information for public health as required by national, regional or local government law.
For example, we may share your Protected Health Information:
to prevent or control disease, injury or disability;
to report births and deaths;
to report child abuse or neglect;
to report reactions to medicines or problems with products;
to tell you about product recalls;
to tell you if you have been exposed to a disease or may be at risk
for catching or spreading a disease or condition;
to tell the proper government department if Centuria Medical Makati believes a patient has been the victim of abuse, neglect or domestic violence. Centuria Medical Makati will only share this information when ordered or required by law.
Health Oversight Activities and Registries. Centuria Medical Makati may share your Protected Health Information with government agencies that oversee health care. Centuria Medical Makati may do so for activities approved by law. These activities include, but are not limited to, audits, investigations, inspections and licensure surveys. The government uses these activities to monitor the health care system. It also monitors the outbreak of disease, government programs, compliance with civil rights laws, and patient outcomes. Centuria Medical Makati may share Protected Health Information with government registries, if required.
Lawsuits and Disputes. If you are in a lawsuit or a dispute, Centuria Medical Makati may share your Protected Information in response to a court order, legal demand or other lawful process.
Law Enforcement. Centuria Medical Makati may share Protected Health Information if asked to do so by a enforcement official under limited circumstances as follows:
to report certain types of wounds;
to respond to a court order, subpoena, warrant, summons or similar process;
to identify or locate a suspect, fugitive, material witness, or missing person;
about the victim of a crime, if under certain limited circumstances, Centuria Medical Makati is unable to obtain the victim’s agreement;
Decedents. Centuria Medical Makati may, under limited circumstances, disclose your Protected Health Information to coroners, medical examiners, funeral directors for the purposes of identification, determining the cause of death and fulfilling duties relating to decedents.
National Security. Centuria Medical Makati may share, if required, your Protected Health Information with the proper government officials for national security reasons.
HOW SECURITY IS HANDLED AT CENTURIA MEDICAL MAKATI
The importance of security for all personal information including, but not limited to, Protected Health Information associated with you is of utmost concern to us. At Centuria Medical Makati, we exercise state of the art care in providing secure transmission of your information from your PC or mobile device to our servers. Protected Health Information
collected by our web site is stored in secure operation environments that are not available or accessible to the public. Only those employees who need access to your information in order to do their jobs are allowed access, each having signed confidentiality agreements. Any employee who violates our privacy or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
Centuria Medical Makati utilizes the latest technologies to ensure utmost security. Centuria Medical Makati uses several layers of firewall security and different degrees of encryption for each customer’s sensitive Protected Health Information to ensure the highest level of security.
Centuria Medical Makati Medical Group is the sole owner of the information collected on its site. Centuria Medical Makati Medical Group will not sell, share or lease this information to others.
Centuria Medical Makati does not sell any customer lists, e- mail addresses, cookies or other data without your written authorization. Cookies and Tracking Technologies Secure interaction. Cookies are text information files that your web browser places on your computer when you visit a website. Cookies assist in providing non-personal information from you as an online visitor. It can be used in the customization of your preferences when visiting our website. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent.
Security on our Website.
Secure interaction. When you interact on our web site, all of your Protected Health including, but not limited to, your credit card number and delivery address, is transmitted through the Internet using
Secure Socket Layers (SSL) technology.
SSL technology causes your browser to encrypt your entered information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our web site from capturing and viewing your personal information. Centuria Medical Makati also takes the following measures to protect your PHI online:
To provide you with an increased level of security, online access to your Protected Information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Centuria Medical Makatia will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls, or E-mail messages).
Since any entered information you provide to us on our website will be transmitted using secure connection, if your web browser cannot support this level of security, you will not be able to
order products through our website. The most recent versions of Safari, Chrome, Microsoft Internet Explorer and Firefox can support a secure connection and can be downloaded for free from their respective websites.
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive protect your Protected Health Information from unauthorized access, use or disclosure, Centuria Medical Makati cannot ensure or warrant the security of any information you transmit to us on our web site.
We are required by law to make sure that Protected Health Information that identifies you is kept private, give you this Notice of our legal duties and privacy practices concerning your Protected Health
Information, and follow the terms of this Notice currently in effect.
Your Rights Regarding Your Protected Health Information
You have the following rights regarding Protected Health Information
Centuria Medical Makati maintains about you:
Right To Inspect and To Receive Copies. You have the right to view and receive copies of Protected Health Information used to make decisions about your care, provided you submit your request in writing. Usually, this includes medical and billing records. It does not include some records such as psychotherapy notes. Centuria Medical Makati may deny your request to view and/or copy your Protected Health Information in limited circumstances. If your request is denied, Centuria Medical Makati will inform you of the reason of the denial and you have the right to request a review of the denial. Centuria Medical Makati may charge a fee for the costs of processing your request. Email us for more information at email@example.com Right To Amend. If you think that personal information Centuria Medical Makati has about you is wrong or you have the right to ask for an amendment to your record. To request deletion of any personal information or ask for a change to your record, you must make your request in writing and submit it to Customer Service. If we are not able to comply with your request, we will respond with an explantation. Centuria Medical Makati may, under the following limited circumstances:
Centuria Medical Makati may deny your request for an amendment to your record. Centuria Medical Makati may Deny your request if it is not submitted in writing or does not include a reason to support the request. Centuria Medical Makati may also deny your request if you ask
Centuria Medical Makati to amend information that:
Centuria Medical Makati did not create, unless the person or entity that created the information is no longer available to make the amendment;
Centuria Medical Makati is not part of the records used to make decisions about you;
Centuria Medical Makati is not part of the information which you are permitted to inspect and to receive a copy; or is accurate and complete.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Right To an Accounting of Disclosures. You have the right to get a list of the disclosures Centuria Medical Makati made of your Protected Health Information. This list will not include all disclosures that Centuria Medical Makati made. For example, this list will not include disclosures that Centuria Medical Makati made for treatment, payment or health care operations. It will not include disclosures you specifically approved. To ask for this list, you must submit your request in writing on the approved form. The form will be provided to you upon request.
Right To Request Restrictions. You have the right to ask for a restriction or limitation on the Health Information Centuria Medical Makati uses or discloses for treatment, payment or health care operations. You also have the right to ask for a limit on the Protected Health Information Centuria Medical Makati discloses with someone who is involved in your care or in the payment for your care. Such a person may be a family member or friend. Centuria Medical Makati is not required to comply with your request. If Centuria Medical Makati does agree, we will fulfill your request unless the information is needed to provide you with emergency treatment or if otherwise required by law. To ask for restrictions, you must make your request in writing on a form that we will give you upon request. You must tell us: what information you want to limit, how you want us to limit the information, and to whom you want the limits to apply.
Right To Request Confidential Communications. You have the right to request communications of your Protected Health Information or medical matters. You may request that Centuria Medical Makati communicate with you through specific means or at a specific location. You must make your request in writing on a form that will be provided to you upon request Centuria Medical Makati will fulfill all reasonable requests.
Right To a Paper Copy of This Notice. You may ask Centuria Medical Makati to give you a written copy of this at any time. Even if you have agreed to get this Notice electronically, you still have a right to a paper copy of this Notice. If you click on a link to a third party site, you will leave the Centuria Medical Makati site you are visiting and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your Protected Health Information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as Centuria Medical Makati.
Revisions To This Notice
Centuria Medical Makati is constantly innovating and implementing new features as part of its Services. As a result, our privacy practices may change. We may revise this Notice to reflect any changes in our privacy practices. We reserve the right to make the revised Notice effective for Protected Health Information we already have about you. It also will be effective for any information we receive in the future. We will post a current version of the Notice on this Site prior to the change becoming effective, as well as in the places where you receive the Services. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.
VII. Social Media Widgets
If you think your privacy rights have been violated, you may file a complaint with firstname.lastname@example.org or in writing at the address listed below. You will not be penalized for filing a complaint. You may also contact us for further information about your privacy rights by emailing us at email@example.com as well as by post mail:
If you think your privacy rights have been violated, you may file a complaint with firstname.lastname@example.org or in writing at the address listed below. You may also file a complaint with the Secretary of the Department of Health and Human Services. You will not be penalized for filing a complaint. If this does not satisfactorily resolve your inquiry then you may contact TRUSTe at https://www.truste.com/abouttruste/contact-us/ and TRUSTe will then serve as a liaison with this website to resolve your concerns. You may also contact us for further information about your privacy rights by emailing us at email@example.com as well as by post mail:
Centuria Medical Makati
G/F Centuria Medical Makati, Century City
Kalayaan Avenue corner Salamanca Street
Brgy. Poblacion, Makati City, Metro Manila, Philippines.